1.
Share proof
Upload or forward the TfW ticket from the journey that went off timetable.
Held off by
Transport
for Wales?
You could be owed compensation. Let Railed take the claim admin from here.
Quick one...
Transport for Wales Delay Repay can start when you arrive more than 15 minutes late. Cancelled TfW trains can count too, if the cancellation pushed your final arrival past the 15-minute mark.
But...
The claim form still takes
far too long
TfW sends manual claims through its Delay Repay portal. That means finding the right journey, proving the ticket or booking, choosing a payment method, and getting it all in before the 28-day deadline. The manual route usually looks like this:
- Check that a Transport for Wales delay or cancellation made you arrive at your final destination more than 15 minutes late. TfW works from your arrival time, not just the delay to one train.
- Keep it inside the deadline. TfW says claims must be received within 28 days of completing the delayed journey.
- Open the official Transport for Wales Delay Repay portal, then enter the journey date, delayed train time, origin, and destination.
- Upload proof that matches the journey: a ticket photo or scan, barcode ticket screenshot, or booking confirmation email if the ticket is not available anymore.
- Pick how TfW should pay you and check the claim carefully. Incomplete journey details or ticket details that do not match the date can send the claim sideways.
- If you bought an eligible Advance ticket from the TfW website or app, TfW may create an Automatic Delay Repay claim for you. You still need to confirm the emailed details.
- If you never travelled because of the disruption, that is normally a refund from the original retailer instead of a Delay Repay claim.
Before you claim
TfW details that need to match
Evidence
Have your journey date, delayed train time, origin, destination, and ticket proof ready. TfW accepts a ticket scan or photo, a barcode ticket screenshot, or a booking confirmation email if you no longer have the ticket.
Trainline or another retailer
For Delay Repay, claim from the train company where the first delay happened. If a TfW service caused it, claim from Transport for Wales even if Trainline or another retailer sold the ticket. For an unused-ticket refund, go back to the seller.
Season tickets
TfW season-ticket claims use a per-journey value, not the full pass price. Use: Annual: ticket cost divided by 464, Monthly: ticket cost divided by 40, Weekly: ticket cost divided by 10, Maximum: two season-ticket claims per day. Multiflex and season-ticket passengers must claim separately for each delayed trip.
Automatic Delay Repay
TfW Automatic Delay Repay only covers Advance tickets bought through the TfW website or app for a journey on a TfW service. TfW creates the 15+ minute delay claim, but you still need to confirm the emailed journey details.
Rejections and appeals
TfW may reject or query claims with incomplete journey details, ticket proof that does not match, the wrong operator, a late submission, less than 15 minutes delay, no valid ticket for the whole journey, or a refund request dressed up as Delay Repay. Appeals must be made within one month of the decision.
Payment choices
TfW lists bank transfer, PayPal for online claims, National Rail travel vouchers, and charity donation. Its form guidance also refers to debit or credit card and cheque, so check the live form before picking a payment route.
Official sources: Transport for Wales Delay Repay, TfW Delay Repay portal, TfW Passenger Charter, TfW disruption guidance, and National Rail compensation and refunds guidance.
Hand it over
Railed deals with TfW
so you don't have to
When TfW pays out, we pass the compensation on after our 10% fee.
You avoid another round of portal admin after the late train has already taken enough time.
Share the ticket. The rest is on us
Sign up, share the ticket or booking from the delayed Transport for Wales journey, and we will handle the claim for you.
2.
We check TfW
We match the journey to the delay and check whether it fits TfW Delay Repay rules.
3.
Cash comes through
We deal with the train compensation claim, because the paperwork should not be the second delay.
Bottom line...
TfW delays can pay
If a Transport for Wales service got you to your destination more than 15 minutes late, you could be due UK train delay compensation. That includes journeys such as Cardiff to Manchester, Cardiff to Holyhead, Swansea to Manchester, Newport to Hereford, Holyhead to Liverpool, and rural or coastal Welsh routes when TfW caused the delay.
What could TfW owe me?
Transport for Wales calculates Delay Repay as a percentage of what you paid, based on how late you arrived and whether the ticket was a single, return, or season ticket.
Transport for Wales rates:
| Delay | Single | Return | Season |
|---|---|---|---|
| 15-29 mins | 25% | 12.5% | 25% |
| 30-59 mins | 50% | 25% | 50% |
| 60-119 mins | 100% | 50% | 100% |
| 120+ mins | 100% | 100% | 100% |
TfW-specific rules:
- You can claim when a TfW train delay or cancellation makes you arrive more than 15 minutes late.
- TfW measures the delay at your destination, not only against the late running of one service.
- If a TfW train was cancelled, the claim can still count when the cancellation made you arrive late.
- Transport for Wales must receive the claim within 28 days of completing the delayed journey.
- If the first delay was caused by another operator, TfW says the claim should go to that operator instead.
- Season ticket and Multiflex users need a separate claim for each delayed journey.
Ready to claim what TfW owes?
Sign up below and let us handle the Transport for Wales Delay Repay claim from the journey that already ran late.
FAQs
Transport for Wales
Delay Repay
When can I claim Transport for Wales Delay Repay?
You can claim Transport for Wales Delay Repay if a TfW train delay or cancellation means you arrive at your destination more than 15 minutes late. TfW checks the delay against your scheduled arrival at the final destination, not just one train in the middle.
How long do I have to claim TfW Delay Repay?
Transport for Wales says Delay Repay claims must be received within 28 days of completing the delayed journey. You can use the TfW Delay Repay portal online or send the postal form.
What evidence do I need for a Transport for Wales claim?
TfW asks for the journey date, delayed train time, origin, destination, and proof of travel. That can be a ticket scan or photo, a barcode ticket screenshot, or a booking confirmation email if the ticket is no longer available.
Can I claim if I bought from Trainline or another retailer?
Yes, if the first delay was caused by a Transport for Wales service, the Delay Repay claim normally goes to TfW even when the ticket came from Trainline or another retailer. If you did not travel and need a refund, go back to the original seller.
Does Transport for Wales offer Automatic Delay Repay?
Yes, but only for Advance tickets bought through the TfW website or app for travel on a TfW service. TfW creates the claim automatically for delays of 15 minutes or more, then emails you to confirm the journey details before payment is processed.
How much compensation does TfW Delay Repay pay?
TfW pays 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, 100% for 60 minutes or more, and the full return fare for delays of 120 minutes or longer. Season-ticket claims use a calculated journey value.