Delay Repay claims
Ask us about a claim Railed is handling, evidence we've requested, payment timing, or what happens when a train operator rejects or queries a claim.
Support
Contact Railed support
Need help with a Delay Repay claim, the Railed app, your account, or a question about how train delay compensation works? Send us a message and we'll point you in the right direction.
Chat support in the app
If you already use Railed, the quickest route is usually in-app chat. It helps us see the right account context when you ask about claims, missing journeys, ticket evidence, payments, or app issues.
How we can help
Railed support can help with the service we provide: monitoring journeys, preparing Delay Repay claims, collecting the right evidence, and keeping your account working. If an issue needs a final decision from a train operator, we can explain what we know and help you understand the next step.
Help with the app
If something looks wrong in your account, a journey is missing, ticket forwarding isn't behaving as expected, or you're unsure what to do next, contact support.
Account and privacy
We can help with account access, email changes, deletion requests, data questions, and anything else related to the information Railed stores for your service.
Before you message
A few details help us move faster
For claim questions, include the journey date, train operator, origin and destination, and any claim reference you've got. If you're asking about a payment, tell us which journey or claim it relates to so we can find it quickly.
For app support, tell us what device you're using and what went wrong. Screenshots are useful when a journey, ticket, button, or status message doesn't look right.
For anything sensitive, use the email address linked to your Railed account or start the conversation from inside the app so we can keep your account secure.
Contact us directly
Prefer email, or can't access the app? Write to us and we'll reply from the Railed support inbox.
Railed isn't the train operator and can't guarantee an operator will approve every claim, but we can help with the Railed side of the process and explain what information may be needed when a claim is reviewed.