1.
Send the TPE ticket
Upload or forward the TransPennine Express ticket from the late journey.
TPE train
running late?
You may be owed compensation. Railed can take the claim off your plate.
Bear in mind...
If a TransPennine Express service got you to your destination 15 minutes or more late, including after a cancelled TPE train where you travelled on another service, you may be able to claim compensation.
If claiming direct...
The claim can still
drag on
TransPennine Express still needs the portal work: the train you meant to catch, ticket proof, the right operator, and the 28-day deadline. For a manual claim, you are usually dealing with this lot:
- Check that a TransPennine Express service delayed your arrival at your destination by 15 minutes or more. If your booked train was cancelled and you travelled later, TPE looks at your eventual arrival delay.
- Submit the claim within 28 days of the delayed journey, before the ticket, timing, and route details disappear into the admin pile.
- Go to the official TransPennine Express Delay Repay portal, or use TPE's printable form if you want the slower postal route.
- Enter the TPE journey you planned to take, then add the date, planned train time, origin, destination, ticket type, booking reference or Smartcard number, and enough evidence to show you paid for it.
- If you used split or combination tickets, include every ticket for the journey. TPE says Delay Repay can be worked against the whole journey when TPE caused the delay.
- If you bought a TPE Advance ticket direct from tpexpress.co.uk or the TPExpress app, Automated Delay Repay may work only if your Delay Repay account is opted in and the account email matches the purchase email.
- If you did not travel because of the disruption, do not use Delay Repay. TPE says that should be handled as a refund from the retailer that sold the ticket.
Claim prep
Check these first
Evidence
Get the proof ready before you start: ticket photo, scan or screenshot, booking reference for e-tickets or mobile tickets, travel date, planned train time, origin and destination. For split or combination tickets, TPE asks for all of them.
Trainline or another retailer
For Delay Repay, claim from the operator responsible for the late journey. If a delayed TransPennine Express service caused the problem, that usually means TPE, even if you bought the ticket elsewhere. If you did not travel, go back to the seller for a refund.
Season tickets
TPE works season-ticket compensation from a proportional journey value. The published season-ticket divisors are: Weekly: ticket cost / 40, / 20, / 10, or / 5 by delay band, Monthly: ticket cost / 160, / 80, / 40, or / 20, Quarterly: ticket cost / 480, / 240, / 120, or / 60, Annual: ticket cost / 1856, / 928, / 464, or / 232, Flexi Season: TPE states daily single value is the ticket cost / 16.
Automatic Delay Repay
TPE Automated Delay Repay is opt-in and limited to eligible TPE Advance tickets bought through tpexpress.co.uk or the TPExpress app. Third-party purchases, most other ticket types, and many multi-operator journeys still need a manual claim.
Rejections and appeals
Check the easy failure points: within 28 days, at least 15 minutes late, right operator, no duplicate manual and automated claim, ticket evidence uploaded, all combination tickets included, and refund route used if you never travelled.
Payment choices
TPE lists payment back to the original method or card, cheque, National Rail Travel Voucher, TPE e-voucher/account credit, or charity donation. Automated Delay Repay goes back to the original payment method.
Official sources: TPE Delay Repay, TPE Passenger's Charter, Automated Delay Repay, TPE compensation FAQ, and National Rail compensation guidance.
Hand it over
We do the claiming
minus the portal slog
Once TransPennine Express pays out, we send the compensation on to you after our 10% fee.
No rebuilding the journey in another form after the train already cost you time.
Give us the ticket, we take it from there
Sign up, send the delayed TransPennine Express ticket, and we will build the claim around the journey details.
2.
We check TPE
We match the journey against the delay and check it against the TPE rules.
3.
Claim paid
We deal with the claim, because the form should not become delay number two.
Simple version...
Late should mean paid
If a TransPennine Express service got you to your destination 15 minutes or more late, you could be due UK train delay compensation. That includes trips across the North and into Scotland, such as Manchester to Leeds, Liverpool to Newcastle, Leeds to York, Newcastle to Edinburgh, or Manchester Airport to Glasgow, Middlesbrough or Saltburn when TPE caused the delay.
What could TPE owe me?
TransPennine Express calculates Delay Repay from your ticket cost, based on how late you arrived and whether you had a single, return, or season ticket.
TransPennine Express rates:
| Delay | Single | Return | Season |
|---|---|---|---|
| 15-29 mins | 25% | 12.5% | 25% |
| 30-59 mins | 50% | 25% | 50% |
| 60-119 mins | 100% | 50% | 100% |
| 120+ mins | 100% | 100% | 100% |
TransPennine Express rules:
- You can claim when a TransPennine Express service made you arrive at your destination 15 minutes or more late.
- The delay is checked against the advertised arrival time at your destination, not just the departure board at the station.
- If your booked TPE train was cancelled and you travelled later, the claim is based on how late you eventually arrived.
- Claims must reach TPE within 28 days of the delayed journey.
- If disruption meant you did not travel at all, TPE treats that as a refund from the original retailer, not Delay Repay.
- Automated Delay Repay only covers eligible TPE Advance tickets bought direct and opted in with matching account details.
Ready to put the claim in?
Sign up below and let us handle the TransPennine Express Delay Repay claim from the journey that already ran late.
TPE FAQs
Trans
Pennine Express
Delay Repay
How late does a TransPennine Express train need to be for Delay Repay?
TransPennine Express Delay Repay starts when a TPE service gets you to your destination 15 minutes or more late. TPE measures the delay against the advertised timetable arrival time.
Can I claim if my TransPennine Express train was cancelled?
Yes, if your booked TPE service was cancelled, you travelled on another service, and you still arrived late. If you did not travel because of the disruption, TPE points you towards a refund instead.
How long do I have to claim TransPennine Express Delay Repay?
TPE says Delay Repay claims must be submitted within 28 days of the delayed journey, so it is worth doing it while the ticket and journey details are still easy to find.
Can Railed claim TransPennine Express Delay Repay for me?
Yes. Railed can prepare and submit an eligible TransPennine Express Delay Repay claim for you. If TPE pays compensation, we send it on after our 10% service fee. If the claim is rejected, there is no fee.
What evidence do I need for a TransPennine Express claim?
You normally need ticket evidence such as a photo, scan or screenshot, plus the booking reference for e-tickets or mobile tickets. If you used split or combination tickets, provide every ticket. Smart Season claims should include the Smartcard number.
Does TransPennine Express offer Automated Delay Repay?
Yes, but only for eligible TPE Advance tickets bought direct through tpexpress.co.uk or the TPExpress app. You need a Delay Repay account, matching purchase-account email, and opt-in setup. Other ticket types still need a manual claim.