1.
Hand over the ticket
Upload or forward the Southeastern ticket from the journey that already ran late.
Slowed by
Southeastern?
You could be owed compensation. We'll deal with the claim for you.
Heads-up...
If a Southeastern service gets you to your destination 15 minutes or more late, including when a cancelled train leaves you arriving later, you may be due compensation.
The catch...
Claiming Delay Repay still takes
agessss
Southeastern makes you claim through its Delay Repay portal. That means finding your journey details, proving the ticket you used, and getting everything in before the deadline. Here's what the manual route looks like:
- Confirm the delayed or cancelled Southeastern service got you to your destination at least 15 minutes late.
- Send the claim within 28 days of the delayed journey, before it disappears into the later pile forever.
- Go to the official Southeastern Delay Repay portal, then claim as a guest or register/sign in if you want your details remembered.
- Enter the date, scheduled departure, origin, any interchange, and destination, then add the ticket copy, Key card number, booking reference, eTicket reference, or TfL journey statement that fits your ticket type.
- Check the claim is going to Southeastern, pick a payment option, and make sure the evidence is strong enough to avoid extra back-and-forth.
- If you use the Key smartcard or bought an eligible eTicket, sTicket or Advance ticket through Southeastern, One Click Delay Repay can create a claim after you opt in.
- If you bought through Trainline, a work booking tool, or another retailer, use the actual ticket or eTicket reference. Southeastern says third-party order references are not enough on their own.
Before sending it
Where claims trip up
Evidence
Have the journey date, scheduled departure time, origin, destination, interchange stations, and ticket proof ready. That might be a ticket copy, Key card number, eTicket or sTicket reference, Southeastern booking reference, or TfL journey statement.
Trainline or another retailer
You can still make a manual Southeastern Delay Repay claim if Southeastern caused the delay, even when the ticket came from Trainline or another retailer. Use the ticket or eTicket reference, not only a third-party order number.
Season tickets
Southeastern converts Season Tickets into a journey rate before applying the delay band: Weekly: 1/10 of the total ticket price, Flexi Season: 1/16 of the total ticket price, Monthly: 1/40 of the total ticket price, Quarterly: 1/120 of the total ticket price, Annual: 1/464 of the total ticket price. Season compensation is capped at the return journey rate per day.
Automatic Delay Repay
One Click Delay Repay can auto-create a claim for opted-in Key smartcard users and eligible eTicket, sTicket or Advance tickets bought through Southeastern. It does not cover Trainline tickets, paper Season tickets, contactless PAYG, or other operators.
Rejections and appeals
Common Southeastern claim problems include duplicate submissions, receipts instead of tickets, third-party order references, weak contactless evidence, the wrong operator, or a delay that does not match the advertised or amended timetable.
Payment choices
Southeastern offers Delay Repay payment by bank transfer, PayPal, eVoucher or cashable voucher. Passengers can also donate compensation to selected charities.
Official and retailer sources: Southeastern Delay Repay, Southeastern claim portal, Southeastern Delay Repay FAQ, One Click Delay Repay FAQ, Southeastern Passenger Charter, and National Rail compensation guidance.
Skip that
We do the claim
minus the admin
Once Southeastern pays out, we send the compensation on to you after our 10% fee.
No portal chasing. No repeating the admin after the delay has already taken enough of your time.
Share the ticket, and that's it
Sign up, send over the ticket from the delayed Southeastern journey, and we'll take the claim from there.
2.
We size up the delay
We match the journey to the disruption and confirm whether the Delay Repay rules apply.
3.
Cash comes back
We sort the train refund claim for you, because the paperwork should not be delay two.
Plain English version...
That cash is yours
If a Southeastern service got you to your destination 15 minutes or more late, you could be due UK train delay compensation. That includes London, Kent and East Sussex journeys such as Ashford to St Pancras, Orpington to Charing Cross, London to Hastings, or Bromley to Victoria when Southeastern caused the delay.
What could Southeastern owe me?
Southeastern calculates Delay Repay as a percentage of your ticket cost, based on how late you arrived and whether you had a single, return, or Season ticket.
Southeastern rates:
| Delay | Single | Return | Season |
|---|---|---|---|
| 15-29 mins | 25% | 12.5% | 25% |
| 30-59 mins | 50% | 25% | 50% |
| 60-119 mins | 100% | 50% | 100% |
| 120+ mins | 100% | 100% | Return rate |
Southeastern-specific rules:
- You can claim when a Southeastern service gets you to your destination 15 minutes or more late.
- Cancelled Southeastern trains are included when the cancellation leaves you late enough at your destination.
- Claims must be sent within 28 days of the delayed journey.
- For Oyster and contactless PAYG, Southeastern treats the journey like a single ticket using the fare charged.
- Split-ticket journeys should be submitted as one claim with all tickets attached together.
- If another operator caused the first delay to the full journey, the claim should go to that operator first.
Ready to get it back?
Sign up below and let us chase the Southeastern Delay Repay money from the trip that already took long enough.
FAQs
Southeastern Delay Repay
When can I claim Southeastern Delay Repay?
You can claim Southeastern Delay Repay if you arrive 15 minutes or more late at your destination because of a delayed or cancelled Southeastern service. Claims need to be submitted within 28 days of the delayed journey.
Does Southeastern Delay Repay include cancelled trains?
Yes. Southeastern says Delay Repay can apply when a delay or cancellation to a Southeastern service means you reach your destination 15 minutes or more late.
How much compensation does Southeastern pay?
Southeastern compensation starts at 25% of a single ticket for a 15-29 minute delay, or 12.5% of a return. At 120 minutes or more, single and return tickets can reach 100%, while Season tickets pay the return journey rate.
Can I claim if I bought through Trainline or another retailer?
Yes, for a manual claim, if Southeastern was responsible for the qualifying delay. Use the actual ticket copy or eTicket reference, because Southeastern says third-party order references are not enough and One Click Delay Repay will not work for tickets bought elsewhere.
What do I need for a Southeastern Delay Repay claim?
Southeastern asks for the journey date, scheduled departure time, origin, destination and any interchange stations, plus ticket proof such as a ticket copy, Key card number, eTicket or sTicket reference, Southeastern booking reference, or a TfL journey statement for Oyster/contactless.
Does Southeastern offer automatic Delay Repay?
Southeastern offers One Click Delay Repay for opted-in Key smartcard users and customers with eligible eTicket, sTicket or Advance tickets bought through Southeastern. It can create a claim, but you still need to confirm it.