1.
Pass over the ticket
Upload or forward the Northern ticket from the journey that ran late.
Delayed on a
Northern train?
If Northern held you up, we can do the claim work for you.
The 15-minute rule
Northern Delay Repay starts at 15 minutes. If a delayed or cancelled Northern train made you reach your destination 15 minutes or more late, you may be entitled to compensation.
Still...
Claiming from Northern still takes
agessss
Northern makes you claim through its Delay Repay portal. Which means logging in, digging out the full journey, proving the ticket, and getting everything submitted within 28 days. Here's what the manual route looks like:
- Check that a Northern service caused the initial delay and got you to your final destination 15 minutes or more late. If another operator caused the delay first, Northern points you back to that operator.
- Submit the claim within 28 days of the affected journey, so it cannot sit in your inbox until the deadline has gone.
- Go to the official Northern Delay Repay portal, then register or sign in before you get to the claim itself.
- Enter the journey date, scheduled time, full route, origin, destination and delay length, then upload pictures of every ticket used or enter your smartcard number.
- Pick the payment method, check that the claim is going to Northern, and make sure the details are clean because missing ticket proof can hold the whole thing up.
- If you bought an Advance ticket through Northern's website or app and registered for Automated Delay Repay, Northern may process it automatically. Other tickets can still need the manual route.
- If you did not travel because of the disruption, do not use Delay Repay for that. Northern says abandoned journeys are handled as refunds from the place you bought the ticket.
Claim checklist
The Northern rules worth checking
Evidence
Keep the ticket and gather the journey date, scheduled time, origin, destination, full route, delay length, ticket photo or smartcard number, and payment details. Northern asks for the full journey, not only the disrupted part.
Trainline or another retailer
Bought through Trainline, a workplace booking tool or another retailer? For a completed journey delayed by Northern, claim Delay Repay from Northern. Use the retailer only for an unused-ticket refund if you did not travel or abandoned the trip.
Season tickets
Northern season-ticket claims start from a single-journey value: Weekly: ticket price divided by 10, Flexi Season: ticket price divided by 16, Monthly: ticket price divided by 40, Annual: ticket price divided by 464. Northern then applies the matching delay band to that journey value.
Automatic Delay Repay
Northern Automated Delay Repay is for registered customers who buy Advance tickets through Northern's website or app. Third-party purchases, other ticket types and unregistered journeys may still need a manual claim.
Rejections and appeals
Common Northern claim problems include using the wrong operator, missing the 28-day deadline, unclear ticket evidence, entering only part of the journey, trying Delay Repay for an abandoned trip, or claiming directly for multimodal tickets that need the ticket provider.
Payment choices
Northern payment choices include bank transfer, debit or credit card refund, NatWest PayIt, Rail Travel Vouchers, Northern complimentary tickets, cashable vouchers, or charity donation. For bank transfer, use the online claim route.
Official and retailer sources: Northern Delay Repay, Northern Passenger's Charter, Northern Delay Repay form, National Rail compensation guidance, and GOV.UK Delay Repay data.
Hand it over
We chase Northern
and keep it simple
Once Northern pays out, we send the compensation on to you after our 10% fee.
No re-entering the journey in another portal. No spending more time on the delay after the train already took enough.
Share the Northern ticket, then relax
Sign up, send over the delayed journey, and we'll deal with the claim from there.
2.
We check the route
We match the journey against the delay and confirm whether Northern's rules are met.
3.
Cash lands back
We handle the train refund claim, because the admin should not be the second delay.
Across the North...
The delay money should be yours
If a Northern service got you to your destination 15 minutes or more late, you could be due UK train delay compensation. That includes regional and commuter journeys across the North: Manchester, Liverpool, Leeds, Sheffield, Newcastle, Sunderland, Middlesbrough, Yorkshire Coast and Dales trips, and Manchester Airport journeys.
What could Northern owe me?
Northern calculates Delay Repay as a percentage of your ticket, or a calculated journey value for season products, based on how late you arrived.
Northern rates:
| Delay | Single | Return | Season | Flexi |
|---|---|---|---|---|
| 15-29 mins | 25% | 12.5% | 25% | 12.5% |
| 30-59 mins | 50% | 25% | 50% | 25% |
| 60-119 mins | 100% | 50% | 100% | 50% |
| 120+ mins | 100% | 100% | 100% | 100% |
Northern-specific rules:
- You can claim when a delayed or cancelled Northern service makes you arrive 15 minutes or more late.
- Northern only compensates where a Northern service caused the initial delay. If another operator caused it, claim there.
- Claims must be submitted within 28 days of the affected journey or date of travel.
- If you abandoned the journey or decided not to travel, Northern says that is a retailer refund route, not Delay Repay.
- Season tickets are converted into a single-journey value before the delay band is applied.
- Multimodal tickets may need to go through the ticket provider because Northern does not control those ticket terms.
Ready to make Northern pay up?
Sign up below and let us deal with the Northern Delay Repay claim from the trip that already took long enough.
FAQs
Northern Delay Repay
Can I claim Northern Delay Repay for a 15-minute delay?
Yes. Northern Delay Repay starts when a Northern delay or cancellation makes you arrive at your destination 15 minutes or more late. Northern can only compensate when a Northern service caused the initial delay.
How long do I have to claim Delay Repay from Northern?
Northern says Delay Repay claims must be submitted within 28 days of the affected journey or date of travel. Leave it longer and an otherwise valid claim may be rejected.
What evidence do I need for a Northern Delay Repay claim?
Northern asks for your name and address, date and time of travel, full journey details, delay length, payment choice, and pictures of every ticket used or your smartcard number. Paper claims also need the departure station, destination, scheduled departure time and ticket attachment or season-ticket copy.
Does Northern offer Automatic Delay Repay?
Yes, but Northern Automated Delay Repay is limited to registered customers who buy Advance tickets through Northern's website or app. Other tickets should be treated as manual claims unless Northern confirms automatic eligibility.
I bought my Northern ticket through Trainline or another retailer. Who handles Delay Repay?
For Delay Repay after travelling, claim from Northern if a Northern service caused the delay. Refunds for unused tickets go back to the original retailer, but compensation for a completed delayed journey comes from the train company responsible.
Can Railed claim Northern Delay Repay for me?
Yes. Railed can prepare and submit an eligible Northern Delay Repay claim for you. If Northern pays compensation, we pass it on after our 10% service fee. If the claim is rejected, there is no fee.