1.
Forward the ticket
Upload or forward the LNER ticket from the journey that already went wrong.
Held up on
LNER?
You may be owed compensation. We can take the claim work off your hands.
Quick fact...
If an LNER service got you to your destination 30 minutes or more late, including after a cancellation where you travelled later, you may be entitled to compensation.
Still...
The manual claim still takes
agessss
LNER sends manual claims through its Delay Repay portal. Which means finding the right journey details, proving what you travelled on, and getting everything in before the deadline. Here's how the manual route usually goes:
- Check that an LNER service delayed your arrival at your final destination by 30 minutes or more. If your planned train was cancelled and you travelled on another service, LNER works from your overall arrival delay.
- Submit the claim within 28 days of the delayed journey. LNER recommends claiming within 48 hours where possible, so leaving it until later is not doing you any favours.
- Go to the official LNER Delay Repay portal, then choose your ticket format and ticket type before adding the journey details.
- Have the ticket ready, whether it is an eTicket, paper ticket, or Smartcard. LNER also asks for your email and contact number so it can process the claim.
- Make sure the claim belongs with LNER, pick the compensation format shown on the form, and check the details carefully because missing evidence can slow everything down.
- If you bought through the LNER website or app and opted into One-click Delay Repay, LNER may email you a claim link after a qualifying delay. If you did not opt in or bought elsewhere, use the manual claim form.
- If you did not travel after a cancellation, do not use Delay Repay for that. LNER says unused journeys are normally handled as refunds from the place you bought the ticket.
Claim checklist
Details that go missing
Evidence
Have your proof of travel ready: eTicket, paper ticket, or Smartcard details, plus your email and contact number. For Season Tickets, LNER may need a copy of the ticket; Flexi Season claims need an activated travel day.
Bought somewhere else?
Bought through Trainline, a workplace booking tool, another retailer, or another train company? If an LNER service caused the qualifying delay and you travelled, claim Delay Repay from LNER. If you did not travel after a cancellation, the refund route usually goes back to the original retailer.
Season tickets
Season-ticket claims are converted into a single-journey value first. LNER uses these divisors: Weekly Season: ticket price / 10, Flexi Season: ticket price / 16, Monthly Season: ticket price / 40, Quarterly Season: ticket price / 120, Annual Season: ticket price / 464.
One-click Delay Repay
LNER has One-click Delay Repay for eligible direct website or app bookings where you opted in. LNER sends a claim-link email after a qualifying delay. If you did not opt in or bought elsewhere, use the manual form.
Rejections and appeals
Common LNER claim problems include an arrival delay under 30 minutes, a late claim, missing ticket evidence, not travelling after a cancellation, another operator causing the delay, or the journey being measured against a revised emergency timetable.
Payment choices
LNER says compensation is paid in the format selected on the claim form and can be donated to its charity partner CALM. We have not found a complete official current list of payment methods, so check the live form before relying on one.
Official rules checked against LNER Delay Repay, LNER Passenger's Charter, LNER claim portal, LNER cancelled-train guidance, and National Rail refund and compensation guidance.
Our bit
We take it from here
claim admin included
Once LNER pays out, we send the compensation on to you after our 10% fee.
No chasing portals. No repeating the admin after the delay has already cost you time.
Share your ticket, and that's it
Sign up, send over the ticket from the delayed LNER journey, and we'll take care of the claim.
2.
We check LNER
We check the service disruption against LNER's Delay Repay rules.
3.
Payout sorted
We handle the train compensation claim, because paperwork should not become another delay.
Plain English version...
Your refund should come back
If an LNER service got you to your destination 30 minutes or more late, you could be due UK train delay compensation. That includes long-distance East Coast journeys such as London King's Cross to York, Leeds to London, Newcastle to London, Edinburgh to London, or Peterborough to London when LNER caused the delay.
What could LNER owe me?
LNER calculates Delay Repay as a percentage of your ticket cost, based on how late you arrived and whether you had a single, return, or season ticket.
LNER rates:
| Delay | Single | Return | Season |
|---|---|---|---|
| 30-59 mins | 50% | 50% affected portion | 50% |
| 60-119 mins | 100% | 100% affected portion | 100% |
| 120+ mins | 100% | 100% full return | 100% |
LNER-specific rules:
- You can claim when an LNER train gets you to your destination 30 minutes or more late.
- Cancelled LNER trains count when you still travel and the cancellation leaves you at least 30 minutes late.
- LNER does not publish Delay Repay compensation for 15-29 minute delays.
- You need to send the claim within 28 days of the journey that was delayed.
- If a cancellation meant you did not travel, LNER treats that as a refund from the seller rather than Delay Repay.
- Season Ticket compensation starts from a single-journey value before LNER applies the normal delay bands.
Ready for us to chase LNER?
Sign up below and let us chase the LNER Delay Repay compensation from the trip that already ran late.
Common questions
LNER Delay Repay
Can I claim LNER Delay Repay for a 15-minute delay?
No. LNER Delay Repay starts when you arrive at your destination 30 minutes or more late. LNER does not list a 15-29 minute compensation band.
Can I claim if my LNER train was cancelled?
Yes, if the cancelled LNER train meant you still travelled and arrived at your destination 30 minutes or more late. If you did not travel after the cancellation, LNER points you towards a refund from the place you bought the ticket.
How long do I have to submit an LNER Delay Repay claim?
LNER accepts Delay Repay claims within 28 days of the delayed journey. It recommends claiming within 48 hours where possible, but the deadline we found is 28 days.
How much compensation does LNER pay?
For LNER, compensation is 50% of a single fare or affected return portion for a 30-59 minute delay, 100% for 60-119 minutes, and 100% of a single or full return ticket for 120 minutes or more. Season tickets are worked out from a single-journey value.
Can Railed claim LNER Delay Repay for me?
Yes. Railed can prepare and submit an eligible LNER Delay Repay claim for you. If LNER pays compensation, we pass it on after our 10% service fee. If the claim is rejected, there is no fee.
What evidence do I need for an LNER Delay Repay claim?
LNER asks for proof of travel, such as an eTicket, paper ticket, or Smartcard, plus your email and contact number. Season Ticket holders may need to include a copy of the Season Ticket, and Flexi Season claims need an activated travel day.