1.
Share Hull proof
Upload or forward the Hull Trains ticket, e-ticket or booking confirmation from the delayed journey.
Stalled by
Hull Trains?
A late Hull Trains arrival can mean money back. Share the ticket once and we'll take it from there.
Start with the 30-minute line
Hull Trains Delay Repay usually starts when you arrive 30 minutes or more late. A cancelled Hull Trains service can still count if it leaves your completed journey late enough to qualify.
Next, the portal
The claim wants all the
journey details
Hull Trains uses its own Delay Repay portal, so the admin does not stop at knowing the train was late. You still need the ticket, the planned service, the actual arrival time and the right claim route inside the 28-day window:
- Check that a Hull Trains service got you to your destination at least 30 minutes late. If your train was cancelled and you travelled later, use the time you actually arrived.
- Submit the claim within 28 days of travel or the delay date, because Hull Trains says late applications will not be accepted.
- Go to the official Hull Trains Delay Repay portal, then enter your journey and ticket details. Registering can help with claim history and payment options, but public guidance does not clearly prove it is mandatory for every claim.
- Add the route you booked, travel date and time, ticket type, ticket price, planned train, actual arrival time and a copy, photo or screenshot of the ticket.
- Make sure the claim is for the Hull Trains service that caused the delay, choose the payment method and check the details. Duplicate or mismatched claims are easy ways to slow things down.
- If you travelled with a Season Ticket, claim each delayed journey separately and include the specific train, Season Ticket evidence and any photocard or photo ID where it applies.
- If disruption meant you did not travel at all, do not use Delay Repay for that. The unused-ticket refund normally goes back to whoever sold you the ticket.
Check these first
Details that knock claims back
Ticket proof
Have a copy, photo or screenshot of the ticket, plus the journey date, travel time, origin, destination, any change point, ticket type, price paid, planned train and actual arrival time.
Bought elsewhere?
Bought through Trainline, a business travel tool or another seller? If a Hull Trains service caused the qualifying delay, the Delay Repay claim goes to Hull Trains. If you never travelled, use the retailer refund route instead.
Season Ticket journeys
Hull Trains Season Ticket claims are made for each delayed journey. Include the specific train, a copy of the Season Ticket and any photocard or photo ID where needed. Hull Trains' divisors are: Weekly: divide by 20 for 30-59 minutes or by 10 for 60+ minutes, Monthly: divide by 80 or 40, Quarterly: divide by 240 or 120, Annual: divide by 928 or 464.
No automatic shortcut
Hull Trains does not currently advertise automatic Delay Repay. Registering for the portal can make future claims easier, but Hull Trains claims still appear to need manual submission.
Why claims bounce
Common problems include a delay under 30 minutes, claiming after 28 days, duplicate claims, a ticket already claimed against, incorrect journey details, the wrong operator or disruption known before purchase or travel.
How Hull pays
Hull Trains offers several payment options through the online form, including BACS bank transfer, credit or debit card, cheque, National Rail Voucher, Hull Trains e-voucher and charity donation.
Official sources: Hull Trains Refunds & Delay Repay, Hull Trains FAQs, Hull Trains Passenger's Charter, and National Rail compensation guidance.
Pass it to us
We deal with Hull Trains
without making the admin your problem
Once Hull Trains pays out, we send the compensation on to you after our 10% fee.
No logging back in to chase the form. No rebuilding the trip after the train already cost you time.
One ticket upload starts the claim
Sign up, share the delayed Hull Trains ticket, and we turn the journey details into the claim.
2.
Check 30 mins
We compare the Hull Trains journey against the 30-minute Delay Repay threshold and claim rules.
3.
Payout lands
We run the claim admin and send your compensation on after Hull Trains pays.
Hull route context...
Delays can still pay back
If a Hull Trains service got you to your destination 30 minutes or more late, you could be due UK train delay compensation. That includes longer journeys between East Yorkshire, the Humber, Doncaster, Grantham and London King's Cross when Hull Trains caused the delay.
Hull Trains compensation rates
Hull Trains calculates Delay Repay from the ticket cost and the delay band. Return compensation is usually shown as a share of the full return fare, or the affected leg where that applies.
Hull Trains rates:
| Delay | Single | Return | Season |
|---|---|---|---|
| 0-29 mins | 0% | 0% | 0% |
| 30-59 mins | 50% | 25% | 50% journey value |
| 60+ mins | 100% | 50% | 100% journey value |
Hull Trains-specific rules:
- Hull Trains Delay Repay usually applies when you arrive 30 minutes or more late.
- Cancelled Hull Trains services can qualify if the cancellation means your completed journey arrived at least 30 minutes late.
- Claims must be submitted within 28 days of the date of travel or the date of the delay.
- Hull Trains publishes 30-59 minute and 60+ minute bands, with no separate 120+ minute band in the public sources checked.
- If the ticket went unused because you chose not to travel, the refund route normally goes back to the retailer.
- For Delay Repay, claim from the operator responsible for the delayed service, even if you bought the ticket elsewhere.
Ready to make the Hull claim?
Sign up below and let us turn the delayed Hull Trains journey into a compensation claim.
FAQs
Hull Trains Delay Repay
Does Hull Trains Delay Repay start at 15 or 30 minutes?
Hull Trains Delay Repay starts at 30 minutes. Hull Trains lists delays under 30 minutes as not eligible for compensation.
Can I claim Hull Trains Delay Repay if my train was cancelled?
Yes, if a Hull Trains cancellation means you arrived late enough to qualify. Hull Trains says cancelled services use the same compensation policy, so the key point is whether you reached your destination 30 minutes or more late.
How long do I have to claim Hull Trains Delay Repay?
Hull Trains Delay Repay claims must be submitted within 28 days of the journey or delay. Hull Trains says claims outside that window will not be accepted.
What do I need for a Hull Trains Delay Repay claim?
Hull Trains asks for your contact details, ticket evidence, journey date and time, booked route, ticket price and preferred payment method. Season Ticket holders should include the Season Ticket and details of the specific delayed train.
I bought through Trainline. Who handles Hull Trains Delay Repay?
For a delayed Hull Trains service, the Delay Repay claim should go to Hull Trains even if Trainline, a workplace tool or another retailer sold the ticket. If you did not travel and need an unused-ticket refund, that normally goes back to the original retailer.
Can Railed claim Hull Trains Delay Repay for me?
Yes. Railed can prepare and submit an eligible Hull Trains Delay Repay claim for you. If Hull Trains pays compensation, we pass it on after our 10% service fee. If the claim is rejected, there is no fee.