1.
Upload the ticket
Share the Greater Anglia ticket from the journey that arrived late.
Delayed on
Greater Anglia?
You could be owed compensation. We'll deal with the claim admin for you.
Good to know...
Greater Anglia Delay Repay starts at 15 minutes. If your Greater Anglia journey got in 15 minutes or more late, including after a cancelled train delayed the trip, you may be able to claim compensation.
The catch
The portal still wants
the details
Greater Anglia runs claims through its Delay Repay portal. You still need to gather the journey, ticket and payment details, then get the form in before the deadline. The usual route looks like this:
- Check that Greater Anglia disruption made you arrive at your destination 15 minutes or more late. A cancelled train can count if the journey you actually completed was delayed enough.
- Submit everything within 28 days of the delay, before the claim window quietly closes.
- Go to the official Greater Anglia Delay Repay portal, choose Start a new claim, then enter your journey, delay, ticket and compensation details.
- Add the ticket proof Greater Anglia asks for, such as a ticket image, barcode or reference, smartcard number, contactless statement, ticket price, class, origin, destination and scheduled train time.
- Make sure the claim is for the operator that delayed you. For a Greater Anglia delay, the Delay Repay claim goes to Greater Anglia even if the ticket came from a separate retailer.
- You can create a My Delay Repay Account to save details for future claims, especially if you use a season ticket, but the current official route still points people to submitting a claim.
- If you abandoned the trip and did not travel, use the unused-ticket refund route through the original seller instead of Delay Repay.
Know before claiming
Greater Anglia details worth checking
Ticket proof
Keep your ticket or booking details close. Greater Anglia may ask for a clear ticket image, barcode or reference, smartcard number, Oyster or contactless statement, ticket price, class, journey date, planned train time, origin and destination.
Retailer-bought tickets
Bought through Trainline, work booking software, or another seller? For Delay Repay, claim from the operator that delayed you. For Greater Anglia disruption, use Greater Anglia. If you did not travel and need a refund, go back to the retailer.
Season-ticket maths
Greater Anglia does not use the full pass value for one delayed trip. It starts with a journey value: Weekly: 1/10 of the total ticket price, Flexi Season: 1/16 of the total ticket price, Monthly: 1/40 of the total ticket price, Annual: 1/464 of the total ticket price.
Saved account, not auto-pay
Greater Anglia's current route appears to be a manual claim. A My Delay Repay Account can save personal, season-ticket and payment details for repeat claims, but the current pages reviewed do not clearly confirm automatic payout without a claim.
Why claims stall
Claims can fail or need more evidence if they are late, sent to the wrong operator, missing ticket proof or a contactless statement, duplicated, linked to pre-advised disruption, or should really be an unused-ticket refund.
How Greater Anglia can pay
Greater Anglia compensation can be paid by BACS, PayPal, back to the credit or debit card used to buy the ticket, as a National Rail Travel Voucher, or donated to Samaritans.
Official sources checked: Greater Anglia Delay Repay, Greater Anglia Passenger's Charter, Greater Anglia claim portal, contactless guidance, and National Rail compensation guidance.
Leave it with us
Claim admin, handled
faff avoided
When Greater Anglia pays the claim, we pass the compensation on after our 10% fee.
No portal tabs to keep checking. No extra paperwork after the train has already cost you the time.
Send the journey. We'll do the chasing
Sign up, send over the delayed Greater Anglia trip, and we will deal with the claim route for you.
2.
We line up the journey
We compare the trip with Greater Anglia's Delay Repay rules and check if it qualifies.
3.
Compensation arrives
We run the claim so the form does not take more of your day.
Short version
Your delay counts
If Greater Anglia got you to your destination 15 minutes or more late, you could be due UK train delay compensation. That includes East Anglia commuter, airport, intercity and regional journeys such as Liverpool Street to Norwich, Ipswich, Colchester, Cambridge, Southend or Stansted Airport.
What could Greater Anglia owe me?
Greater Anglia works out Delay Repay as a percentage of the relevant ticket value, based on how late you arrived and whether you held a single, return or season ticket.
Greater Anglia rates:
| Delay | Single | Return | Season |
|---|---|---|---|
| 15-29 mins | 25% | 12.5% | 25% |
| 30-59 mins | 50% | 25% | 50% |
| 60-119 mins | 100% | 50% | 100% |
| 120+ mins | 100% | 100% | 100% |
Greater Anglia-specific rules:
- You can claim when a Greater Anglia journey arrives 15 minutes or more late.
- The claim is based on the delay to your overall journey, including cancelled services that made you travel later.
- Greater Anglia's claim form also covers missed connections, strike action, and trains that did not stop at your station.
- Claims must reach Greater Anglia within 28 days of the delayed journey.
- If you did not travel and need an unused-ticket refund, that is normally handled by the original retailer instead.
- Season ticket compensation starts with a proportional journey value, then the relevant delay band is applied.
Get the claim moving
Start here and let us handle the Greater Anglia Delay Repay admin from the journey that already dragged on.
Common questions
Greater Anglia Delay Repay
Can I claim Greater Anglia Delay Repay after 15 minutes?
Yes. Greater Anglia Delay Repay starts from 15 minutes. If you had a valid ticket and your Greater Anglia journey arrived 15 minutes or more late, you may be able to claim compensation.
Can I claim if my Greater Anglia train was cancelled?
Yes, if the cancellation delayed your overall journey enough. Greater Anglia's claim form includes cancelled trains, missed connections, strike action, and trains that did not stop at your station as delay types.
How long do I have to claim from Greater Anglia?
Greater Anglia says Delay Repay claims must be submitted within 28 days of the delay, so it is worth sorting the evidence while the journey details are still fresh.
What evidence does Greater Anglia ask for?
You may need your journey date, planned train time, origin, destination, ticket type, ticket price, ticket image, barcode or ticket reference. Smartcard users should tap in and out, and contactless users should include a TfL statement showing the journey transaction.
Does Greater Anglia offer Automatic Delay Repay?
Greater Anglia currently promotes a My Delay Repay Account that can save details and make repeat claims quicker, especially for season-ticket holders. The current official pages reviewed do not clearly confirm automatic payout without submitting a claim.
Can Railed claim Greater Anglia Delay Repay for me?
Yes. Railed can prepare and submit an eligible Greater Anglia Delay Repay claim for you. If Greater Anglia pays compensation, we send it on after our 10% service fee. Rejected claim, no fee.