1.
Send journey proof
Upload or forward the Great Northern ticket from the trip that did not run to plan.
Great Northern train
delayed?
Compensation may be waiting.
We'll chase it.
Great Northern rule...
If a Great Northern delay or cancellation got you to your destination 15 minutes or more late, you may be entitled to compensation.
Manual claim bit
Claiming it yourself is
longggg
Great Northern asks you to claim through its Delay Repay portal. That means collecting the journey details, matching the right ticket proof, and getting everything submitted before the 28-day deadline. Here's the manual route:
- Check that a delayed or cancelled Great Northern service made you arrive at your destination 15 minutes or more late. The clock is based on your arrival time, not just one train's delay.
- Submit the claim within 28 days of the delayed journey, because Great Northern will not keep the window open forever.
- Go to the official Great Northern Delay Repay portal, then enter the journey, ticket and contact details the claim needs.
- Add proof of travel, such as a ticket number or UTN, ticket image, booking screenshot, Key Smartcard number, Oyster/contactless history, or season ticket and photocard evidence.
- Make sure the claim goes to the operator responsible for the delay, choose your repayment option, and check the details carefully before sending it.
- If you use a Key Smartcard, Auto Delay Repay may create an alert for eligible Great Northern, Thameslink, Southern or Gatwick Express journeys, but you still need to review and confirm it within 28 days.
- If you did not travel and need an unused-ticket refund, that is not Delay Repay. National Rail guidance says refunds normally go back to the retailer.
Before sending it
The details people miss
Evidence
Have proof of travel ready before you start. Great Northern may need a ticket number or UTN, ticket image, receipt, booking screenshot, Key Smartcard number, Oyster/contactless journey history, or season ticket and photocard proof.
Trainline or another retailer
Bought through Trainline, a workplace booking tool or somewhere else? If a Great Northern service caused the delay, the Delay Repay claim normally goes to Great Northern. If you did not travel and need an unused-ticket refund, go back to the retailer.
Season tickets
Great Northern converts the ticket into a single-journey value first: Weekly: ticket price divided by 10, Flexi Season: ticket price divided by 16, Monthly: ticket price divided by 40, Quarterly: ticket price divided by 120, Six-monthly: ticket price divided by 240, Annual: ticket price divided by 464. Season ticket holders should use an online account and upload proof of the pass.
Automatic Delay Repay
Auto Delay Repay is available for signed-up Key Smartcard customers who tap in and out on Great Northern, Thameslink, Southern or Gatwick Express. It creates a claim alert, but you still need to review and confirm it within 28 days.
Rejections and appeals
Great Northern may decline claims where the train was not scheduled, the ticket was not valid, no 15+ minute delay is found, another operator caused the delay, or the same claim has already been sent. Missed smartcard taps or mixed tickets can also stop auto-claims working.
Payment choices
Online Great Northern Delay Repay can pay by BACS, PayPal, e-voucher, National Rail voucher or charity donation. Choose carefully, because the payment option cannot be changed after submission. Auto Delay Repay also references Visa card payment.
Official sources: Great Northern Delay Repay, Great Northern Passenger's Charter, Great Northern Auto Delay Repay, and National Rail compensation guidance.
Our route
We do the chasing
minus the form fight
Once Great Northern pays out, we send the compensation on to you after our 10% fee.
No portal loop. No turning a delayed train into another admin job.
Send the proof, we'll take it from there
Sign up, send the ticket from the delayed Great Northern journey, and we'll take care of the claim.
2.
We check the rules
We match the journey to the disruption and check whether it qualifies for Delay Repay.
3.
You get paid back
We submit the claim, because the paperwork should not take longer than the journey.
The short version...
Keep what you're owed
If a Great Northern service got you to your destination 15 minutes or more late, you could be due UK train delay compensation. That includes regular journeys between London King's Cross or Moorgate and places such as Cambridge, King's Lynn, Peterborough, Stevenage, Welwyn Garden City and Hertford North.
How much could Great Northern owe?
Great Northern calculates Delay Repay as a percentage of your ticket value, based on how late you arrived and whether you used a single, return or season ticket.
Great Northern rates:
| Delay | Single | Return | Season |
|---|---|---|---|
| 15-29 mins | 25% | 12.5% | 25% |
| 30-59 mins | 50% | 25% | 50% |
| 60-119 mins | 100% | 50% | 100% |
| 120+ mins | 100% | 100% | 100% |
Great Northern-specific rules:
- You can claim when a delayed or cancelled Great Northern service gets you to your destination 15 minutes or more late.
- Great Northern measures the delay against your scheduled arrival at the destination, not just how late one train ran.
- Claims need to be submitted within 28 days of the delayed journey.
- For multi-operator trips, claim from the operator responsible for the original delay instead of claiming from every company involved.
- Season tickets use a calculated single-journey value before the delay-band percentage is applied.
- For a 120+ minute season-ticket delay, Great Northern treats the claim as a full day of travel.
Ready to claim it back?
Sign up below and let us handle the Great Northern Delay Repay claim from the journey that already took long enough.
Great Northern FAQs
Great Northern Delay Repay
Can I claim Great Northern Delay Repay after a 15-minute delay?
Yes. Great Northern Delay Repay can apply when you arrive at your destination 15 minutes or more late because of a delayed or cancelled Great Northern service.
How long do I have to claim Great Northern Delay Repay?
Great Northern says Delay Repay claims must be sent within 28 days of the delayed journey. You can claim online or by post.
What evidence do I need for a Great Northern Delay Repay claim?
Great Northern asks for proof of travel. Depending on how you travelled, that could mean a ticket number or UTN, ticket image, receipt, booking screenshot, season ticket and photocard, Key Smartcard number, Oyster/contactless journey history, or an sTicket coupon screenshot.
Do I claim from Great Northern if I bought through Trainline?
If Great Northern caused the delay, claim compensation through Great Northern even if you bought the ticket from Trainline, a work booking tool or another retailer. Unused-ticket refunds are different and normally go back to the seller.
Does Great Northern offer automatic Delay Repay?
Yes. Great Northern Auto Delay Repay is available for signed-up Key Smartcard customers who tap in and out and travel on Great Northern, Thameslink, Southern or Gatwick Express services. The alert still needs to be checked and confirmed within 28 days.
Can Railed claim Great Northern Delay Repay for me?
Yes. Railed can prepare and submit an eligible Great Northern Delay Repay claim for you. If Great Northern pays compensation, we pass it on after our 10% service fee. If the claim is rejected, there is no fee.