1.
Share the ticket
Upload or forward the East Midlands Railway ticket from the journey that already went wrong.
Held back by
East Midlands Railway?
You may be due compensation. We'll deal with the claim so you do not have to.
Useful to know...
East Midlands Railway Delay Repay starts at 15 minutes. You may also be able to claim when an EMR delay makes you miss a booked connection, or when a cancelled EMR service leaves you arriving late enough.
But...
The Delay Repay form still takes
agessss
East Midlands Railway sends you through its Delay Repay portal. That means pulling out the right journey, proving the ticket was valid, and getting everything submitted before the clock runs out. The manual route usually goes like this:
- Check that an East Midlands Railway service delayed your arrival by 15 minutes or more, including where the disruption made you miss a booked connection.
- Make sure EMR receives the claim within 28 days of the delayed journey, because that deadline is part of its published Delay Repay rules.
- Go to the official East Midlands Railway Delay Repay portal, then start a new claim or use a My Delay Repay Account if you have one.
- Add your personal details, journey date, planned train, origin, destination, and the delayed or cancelled service that caused the problem.
- Upload the actual ticket evidence, not just a receipt or reservation, then add the ticket price, reference, barcode, smartcard number, or other details the form asks for.
- Pick your compensation method, check the claim carefully, and submit it to East Midlands Railway for review.
- If you chose not to travel because of the disruption, use the refund route through the retailer instead. Delay Repay is for compensation when the delay affected your journey.
Check this first
The details that trip people up
Evidence
Have the ticket itself ready: a clear ticket photo or PDF e-ticket, not only a receipt or seat reservation. You may also need the date, planned train, origin, destination, ticket cost, references, and the 18-digit smartcard number where relevant.
Bought somewhere else?
Bought through Trainline, another retailer, at the station, or on the train? If East Midlands Railway caused the delay, claim Delay Repay from EMR. If you abandoned the trip and want a refund, go back to the seller.
Season tickets
EMR works from a proportional single-journey value for Season tickets: Weekly: 1/10 of the total ticket price, Flexi Season: based on 16 journeys, Monthly: 1/40 of the total ticket price, Annual: 1/464 of the total ticket price.
Quicker EMR claims
East Midlands Railway offers a My Delay Repay Account to save details and speed up future claims. Its Passenger's Charter says EMR aims to offer one-click compensation where you booked with EMR, registered your details and payment choice, and your booked EMR service is found delayed or cancelled.
If EMR pushes back
Common reasons an EMR claim may need fixing include a late claim, unclear or incorrect ticket proof, the wrong operator or train, a delay EMR cannot match, a ticket already used for a claim, or certain planned engineering-work scenarios.
Payment choices
EMR currently says Delay Repay can be paid by BACS, credit or debit card, or PayPal. Its Passenger's Charter also mentions National Rail Vouchers and charity donation, but the live Delay Repay page is the safest current source.
Official sources: EMR Delay Repay, EMR claim portal, EMR Passenger's Charter, and National Rail compensation guidance.
So instead
We do the claim bit
minus the form faff
Once East Midlands Railway pays out, we send the compensation on to you after our 10% fee.
No chasing the portal. No giving the delay even more of your day.
Send the ticket. We'll take it from there
Sign up, share the ticket from the delayed East Midlands Railway journey, and leave the claim work with us.
2.
We test the delay
We match the journey against the disruption and check it against the Delay Repay rules.
3.
Cash lands
We sort the train compensation claim, because the paperwork should not be the second thing running late.
Put simply...
The money should come back to you
If an East Midlands Railway service got you to your destination 15 minutes or more late, you could be due UK train delay compensation. That covers EMR Intercity, Connect, and Regional journeys, from London St Pancras and Corby to routes through Leicester, Derby, Nottingham, Lincoln, Skegness, Mansfield, Worksop, Cleethorpes, and Barton-on-Humber when EMR caused the delay.
What could EMR owe me?
East Midlands Railway calculates Delay Repay as a percentage of the ticket value, using the length of your delay and whether the ticket was single, return, or a Season ticket.
East Midlands Railway rates:
| Delay | Single | Return | Season |
|---|---|---|---|
| 15-29 mins | 25% | 12.5% | 25% |
| 30-59 mins | 50% | 25% | 50% |
| 60-119 mins | 100% | 50% | 100% |
| 120+ mins | 100% | 100% | 100% |
EMR-specific rules:
- You can claim when East Midlands Railway gets you to your destination 15 minutes or more late.
- EMR also covers missed booked connections when the connection was missed because of an EMR delay.
- Cancelled trains can be claimed through the EMR Delay Repay form when they caused your eligible delay.
- East Midlands Railway must receive the claim within 28 days of the delayed journey.
- If you did not travel and want the ticket cost back instead, EMR treats that as a refund from the original seller.
- Season ticket compensation is worked out from a single-journey value, not the full pass price.
Ready to claim what you're owed?
Sign up below and let us chase the East Midlands Railway compensation from the trip that already took too long.
FAQs
East Midlands Railway Delay Repay
When can I claim East Midlands Railway Delay Repay?
You can claim East Midlands Railway Delay Repay if your EMR journey was delayed by 15 minutes or more, or if an EMR delay made you miss a booked connection. EMR also lets cancelled trains be selected as a Delay Repay claim type.
How long do I have to claim East Midlands Railway Delay Repay?
East Midlands Railway says it must receive your Delay Repay claim within 28 days of the delayed journey, so it is worth getting the details together quickly.
How much compensation does East Midlands Railway pay?
For East Midlands Railway, compensation starts at 25% of a single fare for a 15-29 minute delay, then rises through 50% and 100% bands depending on how late you arrived. Return tickets and Season tickets use their own proportional calculations.
Can Railed claim East Midlands Railway Delay Repay for me?
Yes. Railed can prepare and submit an eligible East Midlands Railway Delay Repay claim for you. If EMR pays compensation, we pass it on after our 10% service fee. If the claim is rejected, there is no fee.
What proof do I need for an East Midlands Railway Delay Repay claim?
You usually need a clear image or PDF of the ticket used for travel, plus the journey date, origin and destination, planned train time, ticket price, and any ticket reference or barcode. Smartcard users should have the 18-digit card number ready.
Can I claim if I bought through Trainline or another retailer?
Yes. East Midlands Railway says passengers who bought through a third-party retailer, at the station, or on the train can still make an EMR Delay Repay claim. Refunds because you chose not to travel are different and usually go back to the retailer.