1.
Send the journey
Upload or forward the CrossCountry proof from the trip that arrived late.
Late on
CrossCountry?
If a CrossCountry journey ran late, we can sort the claim work for you.
The 30-minute rule
CrossCountry Delay Repay starts at 30 minutes. If your CrossCountry journey arrived 30 minutes or more late at the destination on your ticket, including after a cancellation, you may be able to claim compensation.
Portal first...
CrossCountry claims can still take
agessss
agessss
CrossCountry points passengers to its Delay Repay portal or a paper form. That means pinning down the right long-distance journey, proving the ticket, and getting the claim in before the 28-day window closes. The manual route usually looks like this:
- Check that a CrossCountry service caused you to arrive at the destination printed on your ticket 30 minutes or more late. CrossCountry includes cancellations when they create that delay.
- Submit the claim within 28 days of the affected journey, before a valid claim turns into a missed deadline.
- Open CrossCountry's official CrossCountry Delay Repay portal, then sign in or create a separate Delay Repay account before starting the claim.
- Enter the travel date, route, origin, destination and delay length, then upload evidence such as the ticket, booking confirmation, Season ticket details or Smartcard image.
- Check that CrossCountry is the operator responsible, choose the available payment option, and make sure the proof is clear because weak evidence can slow everything down.
- Use the manual claim route unless CrossCountry's live portal confirms a journey is covered automatically. The public pages checked point to online and paper claims, not a verified automatic scheme.
- If you chose not to travel because of the disruption, do not use Delay Repay for that. Unused-ticket refunds normally go back through the original seller.
Cross-country paperwork
Check these before the claim goes in
Ticket proof
Keep your ticket or booking confirmation close. CrossCountry may ask for an image or original ticket, Season ticket and photocard, unique journey number, journey date, origin, destination, delay length, and Smartcard details where relevant.
Retailer-bought tickets
Bought through Trainline, a work booking system or another retailer? For a completed delayed journey, claim from CrossCountry if a CrossCountry train caused the late arrival. If you abandoned the trip, ask the retailer about an unused-ticket refund.
Season journey value
CrossCountry works from the value of one journey before applying the delay band. Its Charter lists Weekly: 1/10 of the total ticket price, Flexi Season: 1/16 of the total ticket price, Monthly: 1/40 of the total ticket price, Annual: 1/464 of the total ticket price. Quarterly season sources conflict, so avoid using a quarterly example until CrossCountry confirms it.
Manual by default
CrossCountry public guidance points to an online claim portal or a paper Delay Repay form. We did not verify a current automatic Delay Repay scheme from official public pages, so treat CrossCountry claims as manual unless the portal confirms otherwise.
If CrossCountry pushes back
CrossCountry may reject or query claims that arrive after 28 days, name the wrong operator, miss ticket proof, conflict with the timetable or emergency timetable, duplicate another claim, or involve disruption known before the ticket was bought.
How payment may arrive
CrossCountry lists BACS bank transfer, some card payments and National Rail Travel Vouchers in its Charter. Its paper form also mentions charity donation. PayPal appears in separate terms, but should be checked in the live portal before relying on it.
Official sources checked: CrossCountry Delay Repay, CrossCountry Full Passenger Charter, CrossCountry Delay Repay form, CrossCountry terms, and National Rail compensation and refunds.
Let us take the long route
We chase the CrossCountry claim
so you do less admin
Once CrossCountry pays out, we send the compensation on to you after our 10% fee.
No separate Delay Repay account to wrestle with. No turning one delayed journey into another evening of form-filling.
Pass us the CrossCountry proof
Sign up, share the delayed journey with us, and we'll take the Delay Repay admin from there.
2.
We test the 30
We compare the arrival delay with CrossCountry's 30-minute threshold.
3.
Claim gets paid
We handle the train refund claim, because the form should not be the second delay.
Long route, late arrival...
A 30-minute delay can still pay
If a CrossCountry train got you to your destination 30 minutes or more late, you could be due UK train delay compensation. That includes long-distance and inter-regional journeys through Birmingham towards Manchester, Bristol, Cardiff, Nottingham, Reading, the South Coast, the North East and Scotland.
What could CrossCountry owe me?
CrossCountry calculates Delay Repay as a percentage of the ticket price, or a proportional journey value for season products, based on how late you arrived.
CrossCountry rates:
| Delay | Single | Return | Season |
|---|---|---|---|
| 30-59 mins | 50% | 25% | 50% |
| 60-119 mins | 100% | 50% | 100% |
| 120+ mins | 100% | 100% | 100% |
CrossCountry-specific rules:
- You can claim when a CrossCountry service gets you to the destination on your ticket 30 minutes or more late.
- CrossCountry says cancellations are included when they cause a delay of at least 30 minutes.
- Claims should be submitted within 28 days of the delayed or cancelled journey.
- If CrossCountry caused the delay, claim from CrossCountry even where the ticket was bought from another retailer.
- If you did not travel and need an unused-ticket refund, go back to the retailer instead of using Delay Repay.
- Season ticket compensation is based on the proportional value of the delayed single journey.
Ready to claim back the CrossCountry delay?
Sign up below and let us take on the CrossCountry Delay Repay claim from the journey that has already taken enough of your time.
CrossCountry questions
CrossCountry Delay Repay
Is 15 minutes late enough for CrossCountry?
No. CrossCountry Delay Repay starts once you reach the destination on your ticket 30 minutes or more late. The official CrossCountry sources checked do not show a 15-minute Delay Repay threshold.
Are cancelled CrossCountry trains covered?
Yes. CrossCountry says compensation can apply when you are delayed by 30 minutes or more while travelling with CrossCountry, including where a cancellation causes that delay.
What are the CrossCountry payout bands?
For CrossCountry, 30-59 minutes pays 50% of a single fare or 25% of a return fare, 60-119 minutes pays 100% single or 50% return, and 120 minutes or more pays 100% single or 100% return. Season products use a proportional journey value.
Which proof does CrossCountry ask for?
Have the ticket or ticket image, booking confirmation, Season ticket and photocard, journey date, origin, destination and delay length ready. For Smartcard claims, CrossCountry may ask for the Smartcard image and 18-digit Smartcard number.
Who handles it if Trainline sold the ticket?
For Delay Repay, claim from the train company responsible for the delay. If a CrossCountry service caused your late arrival, claim from CrossCountry even if you bought through Trainline, a workplace tool or another retailer. Unused-ticket refunds go back to the retailer.
Can Railed deal with the CrossCountry claim?
Yes. Railed can prepare and submit an eligible CrossCountry Delay Repay claim for you. If CrossCountry pays compensation, we pass it on after our 10% service fee. If the claim is rejected, there is no fee.