1.
Share the proof
Upload or forward the Chiltern Railways ticket from the journey that already went sideways.
Held up by
Chiltern
Railways?
You might be due money back. We can deal with the claim work for you.
Chiltern quirk...
Chiltern Railways Delay Repay starts when you reach your destination 15 minutes or more late. Cancelled trains can qualify as well, as long as the final arrival delay crosses the threshold.
The slow bit
Paperwork
again
Chiltern sends passengers through its Delay Repay claim form. So you still have to find the planned train, upload the right ticket proof, choose a payment method, and get it all in before the 28-day window shuts. The manual version looks like this:
- Check that a Chiltern Railways service made you arrive 15 minutes or more late at your destination. For a cancelled train, work from when you actually reached the end station.
- Submit the claim within 28 days of travel, because Chiltern does not leave the door open forever.
- Go to the official Chiltern Railways Delay Repay portal, choose Start a new claim, then move through personal details, journey details, ticket details, compensation details, and confirmation. A Delay Repay account is optional.
- Add the journey date, scheduled departure, origin, destination, delay length, delay type, ticket information, and a ticket image or reference. For Oyster or contactless PAYG, include the TfL journey statement.
- Confirm Chiltern is the operator responsible, choose how the compensation should be paid, and check the evidence carefully before submitting.
- If you have a Smartcard registered to a Chiltern Delay Repay account, Chiltern says it may alert you when you could be eligible. That is not the same as an automatic payout.
- If you abandoned the journey and returned to where you started, Chiltern says that is a refund from the point of sale, not this Delay Repay form.
Chiltern checks
Where claims get messy
Evidence
Have your journey date, planned train time, origin, destination, delay length, ticket proof, and payment preference ready. For Oyster or contactless PAYG, Chiltern expects a TfL journey statement too.
Trainline or another retailer
Bought through Trainline, work travel, or another seller? If you travelled and arrived late on a Chiltern service, claim Delay Repay from Chiltern Railways. If you did not travel and need an unused-ticket refund, go back to the retailer.
Season tickets
Season tickets are worked out from a single-journey value, not the whole pass. Chiltern uses: Weekly: 1/10 of the ticket price, Flexi Season: 1/16 of the ticket price, Monthly: 1/40 of the ticket price, Quarterly: 1/120 of the ticket price, Annual: 1/464 of the ticket price.
Automatic Delay Repay
Chiltern does not appear to offer full automatic payout Delay Repay. You still make a claim for each delay. A registered Smartcard may let Chiltern alert you when you could be eligible to claim.
Rejections and appeals
Common Chiltern claim problems include the wrong operator, a claim after 28 days, missing ticket proof, no TfL statement for PAYG, the wrong planned train, a delay under 15 minutes, or a duplicate ticket claim.
Payment choices
Chiltern Railways Delay Repay can be paid by BACS, card payment, rail travel voucher, cashable voucher, or charitable donation. We did not find an official Chiltern source for PayPal or cheque.
Official sources: Chiltern compensation guidance, Chiltern Delay Repay 15, official Chiltern claim portal, Chiltern Passenger Charter, and National Rail compensation guidance.
Pass it to us
We deal with Chiltern
and the evidence wrangling
Once Chiltern pays out, we send the compensation on to you after our 10% fee.
No portal tabs to keep reopening. No turning one late train into another admin job.
Give us the Chiltern ticket
Sign up, share the delayed journey, and we'll turn the Chiltern admin into a claim.
2.
We match Chiltern
We match the journey, operator, and arrival time against the Delay Repay rules.
3.
We pass it on
We handle the rail compensation claim, because the form should not be the second delay.
Route check
Late train?
Claim it
If a Chiltern Railways train got you to your destination 15 minutes or more late, you could be due UK train delay compensation. That includes journeys into London Marylebone from High Wycombe, Aylesbury, Oxford, Bicester Village, Banbury, Leamington Spa, Birmingham Moor Street, Wembley Stadium, or elsewhere on the Chiltern network when Chiltern caused the delay.
What could Chiltern owe me?
Chiltern Railways calculates Delay Repay from the delay band and the type of ticket you held. Season-ticket claims use a single-journey value first.
Chiltern Railways rates:
| Delay | Single | Return | Season |
|---|---|---|---|
| 0-14 mins | None | None | None |
| 15-29 mins | 25% | 12.5% | 25% journey |
| 30-59 mins | 50% | 25% | 50% journey |
| 60-119 mins | 100% | 50% | 100% journey |
| 120+ mins | 100% | 100% | 100% return |
Chiltern-specific rules:
- You can claim when a Chiltern Railways service delayed your arrival by 15 minutes or more.
- Cancelled Chiltern trains can count too, but the delay is measured by how late you reached your destination.
- Claims need to be sent within 28 days of the affected journey.
- If another operator caused the first delay, the Delay Repay claim should go to that train company.
- If you abandoned the journey and returned to the starting station, Chiltern points you back to the seller for a refund.
- Season ticket Delay Repay is based on a single-journey value before the delay band is applied.
Let's get the Chiltern money back
Start below and give us the Chiltern journey that should never have eaten that much of your day.
FAQs
Chiltern Railways Delay Repay
Can I claim Chiltern Railways Delay Repay for a 15-minute delay?
Yes. Chiltern Railways Delay Repay starts when you arrive 15 minutes or more late against the published timetable. The 15-29 minute band pays 25% of a single ticket, 12.5% of a return ticket, or 25% of a season-ticket journey value.
Can I claim if my Chiltern Railways train was cancelled?
Yes, if the cancellation meant you reached your destination 15 minutes or more late. Chiltern measures cancelled-train claims by the delay at your end station, not just whether the original service ran.
How long do I have to claim Chiltern Railways Delay Repay?
Chiltern Railways says Delay Repay claims must be submitted within 28 days of the affected journey or date of travel.
What evidence do I need for a Chiltern Railways Delay Repay claim?
Chiltern asks for the affected journey details and ticket proof. Keep paper tickets or a copy, and for Oyster or contactless PAYG journeys include a TfL usage statement. Contactless cards must be registered with TfL.
Does Chiltern Railways have Automatic Delay Repay?
Chiltern Railways does not appear to offer automatic payout Delay Repay. Its Passenger Charter says you need a new claim for each delay, though Smartcard users with a registered Delay Repay account may be alerted when they could be eligible.
Can Railed claim Chiltern Railways Delay Repay for me?
Yes. Railed can prepare and submit an eligible Chiltern Railways Delay Repay claim for you. If Chiltern pays compensation, we pass it on after our 10% service fee. If the claim is rejected, there is no fee.