1.
Forward the booking
Upload or forward the Caledonian Sleeper ticket or booking reference from the journey that already went wrong.
Stuck waiting on
Caledonian Sleeper?
Compensation could be sitting there waiting. We'll handle the claim work for you.
Did you know...
If a Caledonian Sleeper service gets you to your destination 30 minutes or more late, you may be entitled to compensation. Cancelled trains need careful handling: if you did not travel, the official route is usually a refund.
But...
Making the Delay Repay claim takes
agessss
Caledonian Sleeper has its own Delay Repay route. Which means pulling together your booking reference or ticket proof, confirming the overnight journey details, and getting the claim in before the 28-day window closes. Here's what the manual route looks like:
- Check that Caledonian Sleeper got you to your destination 30 minutes or more late. Work from the arrival time at your destination, not the departure delay.
- Submit the claim within 28 days of the affected journey, or click the Automatic Delay Repay email link within 28 days if Caledonian Sleeper sends one.
- Go to Caledonian Sleeper's official Delay Repay page, open the claim form, and select Delay Repay as the subject when the form asks.
- Enter the affected journey details: date of travel, planned service, scheduled departure, origin, destination, booking or ticket reference, and enough evidence to show you were entitled to travel.
- If you booked direct, quote the CSW or CST booking reference. If you booked through a third party, include a copy of your travel ticket as proof.
- If you booked through the Caledonian Sleeper website or Guest Service Centre, watch for Automatic Delay Repay. Caledonian Sleeper says it emails you to confirm eligible claim details before payment is processed.
- If the train was cancelled and you did not travel, treat that as a refund route rather than a Delay Repay claim. If you travelled and arrived late after a cancellation, compensation may still apply.
Before you claim
The bits that catch people out
Evidence
Booked direct? Have your CSW or CST booking reference ready. Booked through Trainline or another third party? Keep a copy of the travel ticket, and have the date, planned train, scheduled departure, origin, destination and arrival delay to hand.
Trainline or another retailer
For Caledonian Sleeper Delay Repay, use Caledonian Sleeper's claim route even when the ticket came from a retailer. For an unused-ticket refund because you did not travel, Caledonian Sleeper says you should go back to the seller.
Season tickets
Caledonian Sleeper does not publish a clear season-ticket Delay Repay divisor in the sources checked. Flexipass is a pack of 10 single sleeper tickets, so do not assume another operator's season-ticket calculation applies.
Automatic Delay Repay
Automatic Delay Repay is available for direct website and Guest Service Centre bookings. Caledonian Sleeper says it processes eligible claims within 24 hours, then emails you a link that must be confirmed within 28 days.
Rejections and appeals
The avoidable problems are mostly deadline, evidence and journey-detail issues: claiming after 28 days, using a departure delay instead of arrival delay, missing ticket proof, missing the CSW/CST reference, or claiming Delay Repay after taking a full refund.
Payment choices
Caledonian Sleeper compensation is usually paid back to the original payment method or payment card, or as National Rail Travel Vouchers. Third-party booking claims may be refunded to a debit or credit card, but Caledonian Sleeper says it cannot compensate American Express bookings through that route.
Official Caledonian Sleeper and National Rail sources: Caledonian Sleeper After Your Trip, Caledonian Sleeper Contact Us, Caledonian Sleeper Guest Experience Charter, and National Rail compensation guidance.
So instead
We handle the claim
without the faff
When Caledonian Sleeper approves the claim, the compensation lands with you after our 10% fee.
No portal logins. No turning the overnight delay into another evening of admin.
Send the booking. We'll handle the claim
Sign up, share the ticket or booking reference from the delayed Caledonian Sleeper journey, and we'll handle the claim for you.
2.
We confirm the delay
We line up the journey against the delay and check it against the Delay Repay rules.
3.
The payout lands
We run the train refund claim, so the paperwork does not become the next delay.
In plain English...
That money should head back
If a Caledonian Sleeper service got you to your destination 30 minutes or more late, you could be due UK train delay compensation. That often means overnight journeys between London and Scotland, including Edinburgh, Glasgow, Aberdeen, Inverness or Fort William.
What could Caledonian Sleeper owe me?
Caledonian Sleeper publishes Delay Repay bands for single tickets, National Rail return tickets only, and room supplements. Caledonian Sleeper-only return journeys are usually two single tickets.
Caledonian Sleeper rates:
| Delay | Single | Return* | Room |
|---|---|---|---|
| 30-59 mins | 50% | 25% | 50% |
| 60-119 mins | 100% | 50% | 100% |
| 120+ mins | 100% | 100% | 100% |
*National Rail return tickets only. Room means the room supplement for the affected journey.
Caledonian Sleeper-specific rules:
- Caledonian Sleeper Delay Repay starts when you arrive at your destination 30 minutes or more late.
- The delay is measured against the planned timetable and your destination arrival time, not the departure delay.
- If a train was cancelled and you did not travel, Caledonian Sleeper points passengers towards a full refund instead.
- If a cancellation meant you travelled and arrived late, National Rail guidance says compensation may apply.
- Claims must be submitted within 28 days of the affected journey or date of travel.
- Caledonian Sleeper-only tickets are singles; National Rail return-ticket rules are listed separately in its charter.
Want the compensation back?
Start below and let us run the Caledonian Sleeper Delay Repay claim from the overnight trip that already ran long.
FAQs
Caledonian Sleeper Delay Repay
When can I claim Delay Repay from Caledonian Sleeper?
You can claim Caledonian Sleeper Delay Repay when you arrive at your destination 30 minutes or more late. The delay is measured against the planned timetable and uses your destination arrival time, not the delay when the train set off.
How long do I have to claim Caledonian Sleeper Delay Repay?
Caledonian Sleeper says Delay Repay claims must be submitted within 28 days of the affected journey. If you get an Automatic Delay Repay email, the confirmation link also needs to be clicked within 28 days.
Does Caledonian Sleeper have Automatic Delay Repay?
Yes. Caledonian Sleeper offers Automatic Delay Repay for bookings made directly through its website or Guest Service Centre. It says eligible claims are processed within 24 hours, then emailed to you so you can confirm the journey details.
Can I claim if I booked through Trainline or another retailer?
Yes. For Caledonian Sleeper Delay Repay, use Caledonian Sleeper's claim route even if you booked through a third party. For an unused-ticket refund because you did not travel, go back to the retailer that sold the ticket.
What proof do I need for a Caledonian Sleeper claim?
If you booked directly with Caledonian Sleeper, use your CSW or CST booking reference. If you booked through a third party, keep a copy or photo of your ticket as proof of travel, plus the date, planned train, origin, destination and arrival delay.
Can Railed claim Caledonian Sleeper Delay Repay for me?
Yes. Railed can prepare and submit an eligible Caledonian Sleeper Delay Repay claim for you. If Caledonian Sleeper pays compensation, we send it on after our 10% service fee. If the claim is rejected, there is no fee.