1.
Share the journey
Upload or forward the c2c ticket from the trip that already went sideways.
Stuck after a
c2c delay?
You may be due compensation. We'll chase the claim so you don't have to.
Worth knowing...
c2c Delay Repay can kick in from 15 minutes late. A cancelled train can count too, if you still travelled and the disruption made you arrive late enough.
The annoying bit
The claim form still wants
the lot
c2c sends manual claims through its Delay Repay portal. That means piecing together the journey, ticket proof, delay details and payment choice before the 28-day clock runs out. The usual route looks like this:
- Check that c2c disruption delayed your arrival at your final destination by 15 minutes or more. If your planned train was cancelled and you travelled later, work from your overall arrival delay.
- Submit the claim within 28 days of the delayed journey, so it cannot sit in the later pile forever.
- Go to the official c2c Delay Repay portal, start a new claim, and enter your contact details before you get to the actual journey form.
- Add the journey date, scheduled departure, origin, destination, delay length, ticket details, ticket price, and enough evidence to show you paid for the trip.
- Make sure the claim is with c2c, choose your compensation method, and check the details carefully because mismatched proof can slow the whole thing down.
- If you use a c2c Smartcard, Automatic Delay Repay can help only when your Smartcard is linked to your c2c account and you tap in and out. E-ticket, Oyster and contactless journeys need a manual claim.
- If you did not travel because of the disruption, do not use Delay Repay for that. That is normally an unused-ticket refund from the place you bought the ticket.
Check first
The c2c details that matter
Proof to keep
Have your proof ready before you start. c2c may need a ticket photo, Smartcard photo or number, barcode or UTN, ticket price, journey date, scheduled departure, origin and destination. Oyster, contactless and PAYG users should provide TfL journey history.
Retailer tickets
Bought through Trainline, a workplace tool, or another retailer? If you travelled and c2c caused the delay, the Delay Repay claim still goes to c2c. If you did not travel and need an unused-ticket refund, ask the retailer.
Season calculations
Season-ticket claims start with a journey value, not the whole pass. For c2c, use: Weekly: ticket price divided by 10, Monthly: ticket price divided by 40, Annual: ticket price divided by 464, Flexi Season: ticket price divided by 16.
Smartcard auto-claims
c2c Smartcard users can opt into Automatic Delay Repay. It can credit eVouchers for eligible delays over 2 minutes, but only when the Smartcard is linked to a c2c online account and you tap in and out. E-ticket, Oyster and contactless users claim manually.
If c2c says no
Common c2c claim problems include late claims, weak proof, missing TfL journey history, Smartcard journeys without tap in/out records, duplicate ticket claims, choosing the wrong train, or picking the wrong operator.
How c2c can pay
c2c payment choices include credit or debit card, National Rail Travel Voucher, cheque, cash by voucher exchange at a c2c ticket office, or charity donation. Automatic Delay Repay Smartcard compensation is credited as a c2c eVoucher.
Official sources: c2c Delay Repay, c2c Passenger's Charter, c2c Automatic Delay Repay, and National Rail compensation guidance.
Our bit
We take it from there
claim handled, faff skipped
When c2c pays the claim, we pass the compensation on after our 10% fee.
No portal tabs sitting open. No second round of admin after the train already cost you the time.
Share the ticket. We'll do the rest
Sign up, send over the delayed c2c journey, and we will deal with the claim.
2.
We check the delay
We match the journey against c2c's Delay Repay rules and confirm whether it qualifies.
3.
Refund comes back
We run the claim so the form does not eat more of your day.
Short version
Your delay, your money
If c2c got you there 15 minutes or more late, you could have a UK train delay compensation claim. That includes everyday South Essex routes such as Fenchurch Street to Southend Central, Basildon, Benfleet, Grays, Tilbury Town or Shoeburyness when c2c caused the delay.
What could c2c owe me?
c2c works out Delay Repay from your delay length and ticket type. Single, return and season tickets all use the same bands, but the fare value behind them is different.
c2c rates:
| Delay | Single | Return | Season |
|---|---|---|---|
| 15-29 mins | 25% | 12.5% | 25% |
| 30-59 mins | 50% | 25% | 50% |
| 60-119 mins | 100% | 50% | 100% |
| 120+ mins | 100% | 100% | 100% |
c2c-specific rules:
- You can claim when c2c disruption made you arrive 15 minutes or more late.
- The delay is judged against your arrival at the destination, not just the delay to one train.
- Cancelled c2c trains can still be claimable if you travelled later and arrived late enough.
- Claims must be submitted within 28 days of the delayed journey or disruption date.
- If you did not travel and need an unused-ticket refund, go back to the retailer instead.
- Season ticket compensation uses c2c's calculated single-journey value before the percentage is applied.
Let the refund find you
Start here and let us handle the c2c Delay Repay admin from the journey that already dragged on.
Questions
c2c Delay Repay
Can I claim c2c Delay Repay for a 15-minute delay?
Yes. c2c Delay Repay bands start at 15-29 minutes, and c2c says passengers are eligible from 15 minutes or longer. Some wording says "more than 15 minutes", so the safest claim copy is 15 minutes or more.
Can I claim if my c2c train was cancelled?
Yes, if the cancellation meant your completed journey arrived late enough. c2c's claim portal includes "Cancelled" as a delay type, and National Rail says compensation can apply when a cancelled or delayed train makes you arrive late.
What proof do I need for a c2c Delay Repay claim?
You usually need proof of purchase plus the journey details. c2c may ask for a ticket photo or scan, a Smartcard photo or number, barcode or UTN details, ticket price, origin, destination, scheduled departure time, and TfL journey history for Oyster, contactless or PAYG travel.
Does c2c offer Automatic Delay Repay?
Yes. c2c offers Automatic Delay Repay for eligible c2c Smartcard users who have a valid ticket loaded, tap in and out, and link the Smartcard to a c2c online account. It does not cover e-tickets, Oyster or pay-as-you-go contactless.
How does c2c calculate Delay Repay for season tickets?
c2c works out a single-journey value first. Weekly seasons are divided by 10, monthly by 40, annual by 464 and Flexi Seasons by 16, then the relevant Delay Repay percentage is applied to that value.
Can Railed claim c2c Delay Repay for me?
Yes. Railed can put together and submit an eligible c2c Delay Repay claim. When c2c pays, the compensation comes back to you after our 10% service fee. Rejected claim, no fee.